FAQS

www.alicebeachhuts.co.uk

To hire a beach hut, simply click on ‘Beach Hut Hire’ from the main menu. Choose the hut you wish to reserve, select your desired dates on the calendar, and click on Book Now. This will take you to your shopping basket. If you have a discount or gift voucher code, you can enter it here (in all caps). Update your basket or proceed to checkout if you do not have any codes. You will need to create an account with us to finalise your booking. After that, you will be directed to a secure online payment page where you can pay using Google Pay, credit card, or debit card. A confirmation of your booking will be sent to your email.

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Where are your huts located?

The addresses of the huts are as follows:

They are all situated at Southcliff Promenade, Walton on the Naze, Essex CO14 8EJ.

To find them from the pier end, with the pier on your left, walk past The Beach Hut Kiosk along the promenade, continue past the brightly colored huts that look similar, around the bend, and before and past ‘May’s Boardwalk Café.’ The huts are located just beyond that point.

What should I expect when booking a beach hut with us?

If you reserve a hut a week or more in advance, you will receive an email confirmation immediately, followed by another email a week prior to your booking containing all necessary information. If you book 1-7 days in advance, you will receive one email right away with all the information you need. Please read through to the end of your booking confirmation.

How do I access the hut?

You can access the hut via a key safe located on the side of the hut. An email with the keysafe code will be sent to you one week before your booking. Don’t forget to check your junk or spam folders.

Which huts feature perspex windows?

The huts with perspex windows are Wiggles, Summer, Florence, and Sandy Feet.

What is the maximum capacity of the huts?

Each hut can accommodate up to 8 people. Alice Beach Huts reserves the right to ask you to leave if the number of guests exceeds this limit.

What months are you open?

We are open from the end of March until the end of September.

What payment methods do you accept?

We accept payments through both debit and credit cards. Full payment is required at the time of booking.

What are your check-in and check-out times?

Can we stay in the huts overnight?

Unfortunately, overnight stays are not permitted.

Are your huts located on the beach or in the front row?

All our beach huts are front-row and situated along the promenade.

Where is the nearest train station?

The nearest train station is Walton on the Naze.

Where can I park?

You can park at the following locations:

Where can I find shops and restaurants nearby?

Walton on The Naze offers a variety of dining and drinking options, including:

What amenities do you provide in the hut?

Please bring a tea towel for your washing up!

How accessible are the huts?

Unfortunately, the huts are not wheelchair accessible, but the promenade is friendly for wheelchairs, and a ramp leads down to the sand.

Can I bring my dog?

Dogs are welcome! Southcliff beach is dog-friendly year-round. Please remember to clean up after your dog. We provide a spare bowl and poop bags but do not leave dogs unattended in or out of the hut.

Do you have gas or electricity?

The huts do not have electricity but are equipped with a one-ring gas stove and gas bottle. A spare portable gas stove can be found behind the main gas supply along with extra gas cans. Please remember not to leave the stove unattended and to turn off the gas before you leave.

Can we bring a BBQ?

BBQs are not allowed in or around the beach huts, including the promenade.

Is there running water available?

Taps can be found at the end of each row of beach huts. The taps are turned off from October until April.

Are there toilet facilities?

Public toilets are located opposite the pier.

Are there disabled toilet facilities nearby?

Disabled toilets are also available opposite the pier, accessible with a radar key. Changing places facilities can be found on the promenade; for more information, click here.

Are beach toys provided?

We provide some beach toys in each hut, but we recommend you bring or purchase your own.

Should I clean up before I leave?

The hut should be left clean and tidy, swept out before your departure. Cleaning supplies are provided for your convenience.

What if I lock myself out, lose the key, or break the keysafe?

If you lock yourself out or misplace the keys, please contact us at 07552195367 or via Facebook. Any costs incurred for damage to the door or lock, as well as the replacement keys, will be your responsibility.

Where can I find tide times?

You can check tide times in advance at [insert link].

Where can I find local overnight accommodations?

Visit www.airbnb.co.uk for local overnight stay options.

Check-out Policy

Check-out time is 6pm during the summer season and 5pm during the spring/autumn season. While the huts are checked daily after 6pm, please ensure you leave the hut as you found it and vacate by the specified time. Remember to place the beach hut key back into the keysafe and scramble the code.

The Pier

The Pier is the third longest in England and features rides, ten-pin bowling, and arcades. For more information, visit http://www.waltonpier.co.uk/.

Beach Safety

For beach safety information, please click here to visit the RNLI Beach Safety page.

Terms & Conditions

This agreement is between us (“Alice Beach Huts”) and you (“the Hirer”).

  1. Definitions
    • “The Hut” refers to Huts A21, A22, A35, A38, A40, A41, A88, A109 located at Front Row Southcliff Promenade, Walton on the Naze, Essex CO14 8EJ.
    • “Date of Booking” means the date for which you have reserved the Hut.
    • “Daily Rate” refers to the fee payable for each day of hut hire.
    • “Hirer” refers to you.
    • “Alice Beach Huts” refers to us.
  2. Charges
    2.1. Full payment of the daily rate is required at the time of booking and is non-refundable, subject to the exclusions below.
    2.2. If the Hut becomes unavailable due to damage from severe weather making it unsafe or uninhabitable, we will attempt to offer an alternative hut or date, subject to availability. If that is not possible, a full refund will be issued.
    2.3. The booking is not transferable or refundable, including in cases of bad weather, except as stated in Clause 2.2.
    2.4. The key code for the Hut will be provided no more than 5 days and no less than 2 days before the booking, once full payment has been received.
  3. Duration of Hire and Capacity
    3.1 The Hut is available from 9am to 5pm (Spring/Autumn season) or 8am to 6pm (Summer season) on your booking date. If booking consecutive days, you may stay until 9pm each day, except on the last day when you must vacate by 5pm/6pm.
    3.2 The keys can be accessed from the key safe located at the back or side of the Hut.
    3.3 Please keep noise to a minimum and be considerate of other hut occupants. Music is allowed but should be kept low to avoid disturbances.
    3.4 The maximum capacity per hut, including adults, children, and pets, is 8.
    3.5 A responsible adult over the age of 18 must be present at all times while the hut is in use.
  4. General
    4.1 Instructions for the safe use of the portable gas stove are provided in the video clip on the Booking Information Form. These instructions must be followed, and the stove should be turned off after use. We are not responsible for any misuse of the gas stove. Using your own pans is not permitted as they may pose a fire hazard.
    4.2 Smoking is strictly prohibited inside the Hut.
    4.3 BBQs are not allowed.
    4.4 Frying food is also not permitted.
    4.5 All litter must be responsibly removed and disposed of upon your departure.
    4.6 Please leave the Hut clean and tidy, sweeping it out before you leave. Cleaning supplies are provided for this purpose.
    4.7 You are responsible for your personal belongings and those of your guests. We do not accept liability for any loss, theft, or damage to personal property.
    4.8 Report any damage or breakages to us. You will be charged for the cost of repairs or replacements resulting from your actions or those of your guests.
  5. Departure on Date of Booking
    5.1 You must vacate the Hut by 5pm (Spring/Autumn season) or 6pm (Summer season) on your booking date.
    5.2 The Hut must be securely locked and bolted, with the keys returned to the key safe and the numbers scrambled.
    5.3 If you lose the keys, you will be charged for a new set of keys and locksmith services, with an invoice provided to you payable within 14 days.
  6. Your Personal Information
    6.1 Our Privacy Policy, available on our website, outlines how Alice Beach Huts collects, stores, and uses your information when you interact with our website, effective from 25 May 2018.
  7. Jurisdiction and Governing Laws
    The governing laws of England apply to this agreement. The Hirer agrees that any disputes will be settled under English jurisdiction.

The Hirer agrees to the Terms and Conditions outlined above.

Cancellation Policy

We do not provide refunds for poor weather. Cancellations require at least two weeks' notice. If you cancel more than 14 days before your booking, £20 will be deducted, and the balance will be refunded. If you cancel less than 14 days before your booking, the full value of your reservation is non-refundable. We are unable to transfer your booking to another date.

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